Customer Interaction

Knowing how to listen to the customer, to know him, to provide him with ways of interacting with his way of life, with personalized content and access to services / products in an agile and simple way, with processes that are tendentially automated and based on artificial intelligence systems, this is our value proposition.

Our approach is integrated and OmniChannel, through which we do integrated Interaction Management (voice, eMail, Chat, Social Networks, IVR), complemented with Text-To-Speech solutions, Speech Recognition Solutions, WorkForce Management Solutions, Recording Analysis Solutions (SpeechAnalytics). We have on our side an enviable set of references in the largest national contact centres.

On Cloud or on Premise he have the right solutions

As the market seeks answers in real time, companies increasingly have to adjust to this reality. The expression “real-time company” has never made so much sense, changing the paradigm in which we live! In this way, you should look at your business and your Customers so that you can choose the best way to transform it, digitizing your company, your activity, and foster a 360º view of your client.

FUTURE COMPTA, based on your partnerships, has the resources and skills to help your organization.

Use the power of Artificial Intelligence in your Marketing campaigns

Successfully running multi-channel marketing campaigns is a huge challenge if your organization doesn’t have the right technology. With the technology we propose, your professionals will be able to design, automate, optimize and connect the entire customer journey, incorporating Artificial Intelligence and big data into marketing actions, through multiple channels.

FUTURE COMPTA has been helping several organizations implement their campaign launch and management processes.

Benefits

• Management of service or interactions with customers in a multi-channel way;
• Increased customer loyalty;
• Standardization in customer service;
• Increased productivity in campaign management, complaint management and/or incident resolution;
• Improvement in the quality of customer service;
• Carry out campaigns, carry out a multichannel management and integrate with social networks;
• Manage new business opportunities and perform the correct monitoring of opportunities;
• Manage the Sales pipeline and control proposals in a single and accessible point from anywhere;
• Create journeys with experiences relevant to your customers in multiple channels, in real time;
• Collect information, record behaviors, measure results and optimize campaigns from insights;
• Integrate with existing Marketing systems.

Projects Examples

• Statistical campaigns;
• Social Marketing Campaigns;
• Campaigns to promote products and services;
• Virtual Assistants ChatBots;
• Contact Center (IB & OB);
• Management of campaigns / sales promotions;
• Management of business leads and pipeline;
• ComplaintS Management;
• Sales Management and Sales Force Automation;
• Multichannel Management;
• Calling Mass;
• Text-To-Speech and Voice Recognition solutions;
• All types of marketing campaigns, regardless of the sector of activity.